1 August, 2019
Engineering Winning Customer Experiences
Delivering on customer's expectations is always a hot topic and it is
no different when it comes to the wood treatment industry. Lonza Wood
Protection believes that customer relationships and depth of expertise are the
key brand differentiators in today's competitive market.
"An optimally run treatment plant is an important part of the business
operation and can only be achieved if it is professionally maintained. Therefore,
we view our technical support as an opportunity to differentiate our products
and services and to ensure that the tangible benefits of Tanalith® and Vacsol® preservatives
are felt in our customer's businesses," said JJ du Plessis, Senior Business
Manager of Lonza Wood Protection South Africa.
This is achieved by providing a full scope of engineering services from
project management for upgrades and new plant installations right through to the
commissioning that involves plant inspections according to SANS 10005 specifications
and pressure certification consultation as per SANS 347. A maintenance service
includes preventative maintenance schedules and the sourcing of spare parts
for treatment plants.
Recently Lonza successfully installed a Tanalith® C treatment plant to
improve the production and growth of an Eastern Cape customer's business.
"This project presented the challenge of space constraints for the
location for the new treatment plant. Our engineering team made the necessary
adjustments and modifications for a more compact and tailormade solution and a
custom size vessel was manufactured and installed within a short turnaround
time," explained du Plessis.
Lonza is also actively engaged at the Komaza plant, which is the first Tanalised® wood
preservative treatment plant along the Kenyan coast. The plant was installed
last year and to ensure ongoing support in Komaza's production of quality
"We have recently returned from a site visit
where we conducted a technical inspection to ensure that the treatment plant
was running at an optimal level and thereby yielding the operational
cost-saving benefits for Komaza. Refresher training sessions on preventative
maintenance were also carried out with their wood scientist, plant operators
and management. This forms part of our ongoing after-sales service to our
customers," said du Plessis.
Tzaneng Group is headed by Riaan Du Plessis, who boasts over 2 decades
experience in the forestry and timber industry and has an established
reputation as one of the leaders in the Sub Saharan utility pole market. When
Tzaneng identified an increasing demand in the local and export market for
Tanalised® C wood preservative, Lonza's engineering proficiency in the most
recent design and requirements for a project of this nature was recognized.
"Their knowledge and expertise are of an exceptionally high standard
and quality, which has given us tremendous peace of mind and confidence in
their product," said Riaan Du Plessis.
du Plessis concluded, "Lonza's proven track record in the design and installation
of treatment plants is a draw card in partnering with us. Our engineers have
made it their priority to ensure that our customers benefit from a full-service
support in order for their businesses to prosper in the wood treatment industry.
This commitment forms part of Lonza's dedication to supporting the growth and
development of the South and East African wood industry as a whole."